Last updated: August 2026

1. 7-day refund window

If you're not satisfied with Solys AI, you may request a full refund within 7 calendar days of your first paid charge on a plan. Requests must be made by emailing support@solysai.com from the email address on your account.

2. Why 7 days

Every plan includes a 14-day free trial before any card is charged, so you can test the AI receptionist, voice line, and CRM fully before paying. The 7-day window after your first charge exists for genuine issues that only surface once billing begins — not as a second trial period. This keeps pricing fair for every clinic on the platform.

3. What isn't covered

Refunds are not available after the 7-day window, including for renewal charges on subsequent billing cycles, mid-cycle cancellations, or dissatisfaction raised after extended use of the platform. You can cancel anytime to stop future billing — see section 5.

4. How refunds are processed

Approved refunds are issued to your original payment method through our payment processor, Paddle, and typically appear within 5-10 business days depending on your bank or card issuer.

5. Cancelling your subscription

You can cancel anytime from your account's billing settings. Cancelling stops future charges — you keep access through the end of the period you already paid for, and no partial-period refund is issued for time already used.

6. Contact

For refund requests or billing questions, email support@solysai.com or write to our Kingston, Jamaica office.