Law Enforcement Guidelines

Our role and what we hold

Solys AI provides an AI receptionist and CRM platform to businesses. In most cases we act as a data processor on behalf of the business (the data controller). Depending on the account, we may hold: business account details, conversation transcripts across web chat, WhatsApp, email and voice, contact details of the business's customers, appointment records, and consent records. We do not hold payment card numbers (processed by our payment provider) and we do not record voice calls beyond transcripts unless a client has enabled it.

What we require

We disclose user or customer data to law enforcement only where legally compelled. Requests must:

• Be issued under valid legal authority in the requesting jurisdiction — for Jamaica, this generally means a production order, warrant, or equivalent judicial instrument; disclosure obligations under the Data Protection Act, 2020 and other Jamaican law apply
• Be in writing, on agency letterhead, identifying the requesting officer, agency, and legal basis
• Identify the specific account, phone number, email address, or date range concerned — overbroad requests will be narrowed or rejected
• Be sent to legal@solysai.com

International requests

Requests from outside Jamaica should be made through mutual legal assistance treaties (MLAT) or letters rogatory addressed to the competent Jamaican authorities, unless another lawful basis for direct disclosure applies. Jamaica's Data Protection Act restricts transfers of personal data outside Jamaica except under specified conditions.

Emergency disclosure

Where we believe in good faith that disclosure is necessary to prevent imminent death or serious physical harm to a person, we may disclose limited information to law enforcement without legal process. Emergency requests must state the nature of the emergency and why disclosure without process is necessary, and are reviewed by a human before any disclosure.

Notice to affected parties

Our policy is to notify the affected business client before disclosing their data, unless we are legally prohibited from doing so or notification would create risk of harm. Where a legal prohibition is time-limited, we notify once it lapses.

Preservation requests

We will preserve existing records for up to 90 days upon receipt of a valid written preservation request while legal process is obtained. Preservation is not disclosure.

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