Report Abuse

What to report

• Unwanted messages — You received marketing messages from a business using Solys without consenting, or after you asked them to stop.
• Impersonation or fraud — A message misrepresents who it is from, or attempts phishing or scams.
• Harassment or harmful content — Threatening, abusive, or otherwise harmful behaviour from an assistant or a business using our platform.
• Privacy concerns — You believe your personal data is being processed unlawfully, or you want to exercise your data rights (see our Data & Privacy page).
• Security vulnerabilities — You have discovered a security weakness in our platform (see section 4 below).

How to report

Email abuse@solysai.com with:

• The phone number, email address, or website where the message or behaviour came from
• The date and time (with timezone if possible)
• A copy or screenshot of the message or conversation
• What outcome you are seeking (e.g. stop contact, delete my data, investigate)

To stop marketing messages immediately, you can also reply STOP to any WhatsApp message — opt-outs are processed automatically and cancel all active sequences for your number.

What happens next

• We acknowledge reports within 2 business days
• We investigate, which may include reviewing message logs and consent records for the account involved
• Where a violation is confirmed we act — from requiring corrective action by the business up to suspending or terminating the account
• We tell you the outcome where we lawfully can

Reporting security vulnerabilities

If you have found a security vulnerability, email security@solysai.com with enough detail to reproduce the issue. Please do not access other people's data, disrupt the service, or publicly disclose the issue before we have had a reasonable opportunity to fix it. We commit to acknowledging good-faith security reports within 2 business days and will not pursue legal action against good-faith research conducted within these rules.

Complaints to the regulator

If you are in Jamaica and are unsatisfied with our response to a data protection concern, you have the right to complain to the Office of the Information Commissioner (OIC), Jamaica's data protection regulator, at oic.gov.jm.

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